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• 21:26, 15 August 2022 OTVRobert42393 talk contribs created page Amateurs Find Alternatives But Overlook These Simple Things (Created page with "The work of Service Alternatives, Inc. A non-profit organization dedicated to fostering a culture of proactive communication and Inside-Out Change continues to develop the field of de-escalation. Service Alternatives, Inc. was created by Fran Einterz in 1983 to address the problem of vendor/customer conflict. Einterz who was a consultant for management, saw how vendors were forming adversarial relationship with customers, and sought to find the solution.<br><br>Workshop...")