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• 15:59, 15 August 2022 TiffinyChartres talk contribs created page Mastering The Way You Find Alternatives Is Not An Accident - It’s A Skill (Created page with "The work of Service Alternatives, Inc. is a non-profit organization committed to fostering a culture of proactive communication and Inside-Out CHANGE, continues to further develop the field of de-escalation. Founded in 1983 by Fran Einterz, Service Alternatives was formed as a reaction to the growing conflict in vendor/customer relationships. Einterz was a consultant in management. noticed that vendors were engaging with customers in conflicting relationships and sought...")